Shipping Policies - Letra en Papel
1. Shipping and Delivery Times
1.1. Letra en Papel ships within the European and American territory.
1.2. The estimated delivery time is 4 weeks from confirmation of payment and approval of sketches.
1.3. Delivery times may vary in exceptional situations, such as during periods of high demand or due to circumstances beyond our company's control, such as natural disasters or logistical problems. In such cases, we undertake to inform you promptly about any delays.
2. Shipping Cost
2.1. Shipping costs will be calculated based on the destination and weight of the package. The exact cost will be shown when making the purchase process and before confirming payment.
2.2. Letra en Papel reserves the right to modify shipping rates at any time. Any changes in shipping costs will be informed in advance on our website.
3. Shipping Process
3.1. Once payment for your order is confirmed, we will proceed to prepare the package for dispatch.
3.2. We use reliable shipping services to ensure that your products arrive in optimal conditions and in the shortest possible time.
3.3. We will provide you with a tracking number so that you can track the status of your package.
4. Delivery Address
4.1. It is the customer's responsibility to provide a complete and accurate delivery address when making the purchase.
4.2. If the delivery address provided is incorrect or incomplete, Letra en Papel will not be responsible for any resulting delivery delays or problems. In such cases, the customer must assume the additional reshipping costs.
5. Delivery of Damaged or Incorrect Products
5.1. If you receive a damaged or incorrect product, please contact us immediately through our customer service email [customer service email] so that we can resolve the problem.
5.2. We will request photos of the damaged or incorrect product as part of the claim process.
5.3. In the event of receiving a defective or incorrect product, we will be responsible for the shipping costs associated with returning and resending the correct product.
6. Exchanges and Returns
6.1. As this is a personalized product, returns are not accepted.
7. Contact
7.1. If you have any questions or concerns about our shipping policies, do not hesitate to contact us through our customer service email letraenpapel@gmail.com .
Last updated: 10-07-2023